Purchase of Products or Services from this Site

Your purchase of any product or service on this Site forms a legally binding agreement between you and Red Balloon Ltd (the Company) on these Conditions of Sale in addition to the Terms of Use. You also agree to be liable for any breaches of the Conditions of Sale by individuals using products or services purchased by you on this Site. Children under the age of 16 may not purchase any product or service from this Site and must obtain the permission and assistance of their parent or guardian to do this.


You acknowledge the Company’s right to enforce film classification requirements set by the New Zealand Censorship Board and you will not purchase tickets that you (and any persons on whose behalf you purchase tickets) are not legally entitled to see, for instance if you are under 16 you cannot purchase and use tickets for a film classified R16. The Company reserves the right to insist that you provide suitable photographic identification depending on a film’s classification.

Cinema Specific Policies

Lumiere Cinemas has specific house polices such as Responsible Service of Alcohol and may have other conditions of entry that apply from time to time. These are made available at Bridgeway and you agree to be bound by these. Cameras, audio and video recorders are not permitted inside any Cinema. Cheap Tuesday ticket prices are not valid on Public Holidays.

Personal Information and Payment System

To view how we handle and store your information please refer to our Privacy Policy.

No Free List

The Company may impose a “no complimentaries” or “no free tickets” restriction (No Comps) to certain films and screenings in its discretion. ‘No Complimentaries’ is a restriction imposed for selected films and screenings upon their release. It means that no special complimentary coupons, discounts or offers are valid for use on that specific film or screening until the restriction has been lifted. Generally, the No Complimentaries restriction will last only 2 weeks after a film’s release, although there are exceptions.


Where you purchase concession tickets online, suitable identification must be provided at the Cinema.

Online Fees

The purchasing of products and services may be subject to booking, credit card and other fees. All tickets purchased through this Site will be subject to a booking fee per standard ticket booked unless otherwise specified. The Company reserves the right to vary the amount of this booking fee from time to time, as specified in the ticket purchasing process.

Additional Charges

Additional charges may apply for 3D films and for the rental of 3D glasses and as otherwise notified by the Company Some special events and or screenings will be exempt from Lumiere Cinemas Gift Card and 5-Trip Concession Cards use. Details will be advertised from time to time on our website and at the Lumiere Box Office.

Times and Session Details

Times and session details in relation to tickets purchased throughout the Lumiere website are subject to change without notice. We do aim to keep minimal disruption over weekly schedules, however things can change, if you are uncertain please contact the booking office 033650066

Order Confirmation

If you do not receive a confirmation (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking by phoning the cinema on 033650066. The Lumiere Cinema will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you did not receive an electronic confirmation (for instance, if an incorrect email address was entered).

Cinema Complex Information

This Site may contain Cinema complex information such as Cinema trading hours and availability of parking for individual Cinemas which the Company understands is correct at the time of posting however is subject to change. The Company does not guarantee the accuracy of the Cinema complex information but will use its reasonable efforts to keep the details accurate.

Refund and Return Policy

To the extent permitted by law, and without limiting the application of New Zealand Consumer Law and the Consumer Guarantees, the Company’s liability to you in connection with the purchase or use of any products or services obtained from this Site is limited to either:

(a) replacement of those products or services; or

(b) a refund of the cost of purchase of those products and services.

Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a receipt for the products or services.

To the extent permitted by law:

(a) The Company (including its related bodies corporate and affiliates), its directors, officers, employees and agents exclude all liability to you and any other persons who use a product or service you have purchased from this Site including liability for any consequential loss or damage, indirect, incidental, special damages, or loss of business or profits; and

(b) you agree that the Company may retain any booking fees or other incidental costs such as postage incurred in issuing a refund.

This clause does not amend or limit the operation of clause 17 of the Terms of Use, Limitation of Liability (clause 17).

Alcoholic Beverages

Where your purchase from this Site includes a purchase of any alcoholic beverage, you warrant that you are over 18 years of age and legally entitled to purchase this product. If you are purchasing this product on behalf of someone else, the recipient must also be over 18 years of age. You or the product recipient must supply suitable photographic proof of age evidence at the point of supply at the Cinema on request by the Company. If this cannot be presented, the Company is entitled to refuse to supply the alcoholic beverage with no further compensation to you.

No outside food or beverages policy

In the fairness to other customers and in accordance with our liquor license, Lumiere Cinemas strictly does not allow outside food or beverages to be consumed on the premises.


GST applies to the purchase of products and services from this Site and will be charged at the time of purchase.

Force Majeure

The Company’s obligations to you will be suspended for the period in which the Company is affected by any event beyond its reasonable control which shall include without limitation an act of God, fire, flood or other extreme weather event, natural disaster, strike, electricity, power or communications failure, shortage or unavailability of products or services or a change in applicable law.

No Re-Sale or Promotional Use

Products or services obtained from this Site (including vouchers) may not be re-sold for commercial or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.

Terms of Use

These Conditions of Sale form part of the Terms of Use and clauses in the Terms of Use apply in the Conditions of Sale as the context requires. If there is any contradiction between the Conditions of Sale and the Terms of Use, then the Terms of Use shall take precedence.

Gift Card Terms & Conditions

These Terms and Conditions govern the use and operation of your Lumiere Cinemas Gift Card

Agreeing to the Terms and Conditions
1.1 You agree to be bound by these Terms and Conditions by purchasing, activating, using or attempting to use your Lumiere Cinemas Gift Card or making any transactional query.
1.2 By using a Lumiere Cinemas Gift Card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your Lumiere Cinemas Gift Card will not be used in any manner which is unlawful, misleading, deceptive or unfair.
1.3 If you are giving a Lumiere Cinemas Gift Card to another person you must ensure that the recipient of the Lumiere Cinemas Gift Card is aware of the Terms and Conditions that apply to the Lumiere Cinemas Gift Card and the relevant expiry date.
1.4 Lumiere Cinemas reserves the right to amend all or part of these Terms and Conditions at any time.

Purchasing a Lumiere Cinemas Gift Card
2.1 .Lumiere Cinemas Gift Cards can be purchased from the Lumiere Cinemas cinema in New Zealand or online at www.lumierecinemas.co.nz
2.2 Lumiere Cinemas Gift Cards purchased can be individually loaded with any value between $20 and $500.
2.3 The value which can be loaded on to each Lumiere Cinemas Gift Card may change from time to time.
2.6 Once a Lumiere Cinemas Gift Card has been purchased, it cannot be refunded.

Redeeming a Lumiere Cinemas Gift Card and 5 Trip Concession Cards
3.1 Lumiere Cinemas Gift Cards can be redeemed at the Lumiere Cinema at the counter for tickets to any available movie session at any time as well as for food and beverage items at the cinema and or bar . Any value redeemed will be deducted from the available balance.
3.2 If your purchase/s exceeds the available balance on your Lumiere Cinemas Gift Card, you must pay the excess using another method of payment.
3.3 Lumiere Cinemas Gift Cards and Adult/ Senior 5-Trip Cards are valid for 12 months from the date of purchase. Our record of your expiry date is final. Once your Lumiere Cinemas Gift Card has expired the Lumiere Cinemas Gift Card cannot be re-activated and any unspent value cannot be used or redeemed by you.
3.4 Once a Lumiere Cinemas Gift Card has been purchased and loaded with value or when the Lumiere Cinemas Gift Card has reached a $0 balance, no further value can be added to it.
3.5 Lumiere Cinemas cannot be redeemed for cash. No cash advances will be made at any time.
3.6 Lumiere Cinemas cannot be redeemed for prepaid movie vouchers or Lumiere Cinemas.
3.7 You do not need to use the entire available balance in one transaction. No change will be given, however, the remaining available balance may be applied to future purchases until the Lumiere Cinemas Gift Card expires or the balance reaches $0.

Lost or Stolen Lumiere Cinemas Gift Cards
4.1 You should treat your Lumiere Cinemas Gift Card like cash.
4.2 Lumiere Cinemas Gift Cards cannot be replaced or refunded if lost, stolen or damaged.
4.3 We reserve the right to place a stop on your Lumiere Cinemas Gift Card if:
(a) you report that your Lumiere Cinemas Gift Card has been lost, stolen or damaged; or
(b) we believe (or reasonably suspect) that you have used (or will use) your Lumiere Cinemas Gift Card contrary to these Terms and Conditions.
4.4 At our absolute discretion, we may change our policies and procedures on lost, stolen or damaged Lumiere Cinemas Gift Cards. If we decide to do this, we will publish details on our website.

Errors and Complaints
5.1 If you wish to dispute an amount deducted from your Lumiere Cinemas Gift Card, you must contact management at Lumiere Cinemas. If an amount is not disputed within ninety (90) days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.
5.2 If you have a problem or complaint about your Lumiere Cinemas Gift Card or these Terms and Conditions, please contact us by email at info@lumierecinemas.co.nz